Shipping policy

Shipping Policy

Last updated: 5 August 2026

Thank you for shopping with Havenloop. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During product launches, sales, or high-demand periods, processing time may be slightly longer.

Shipping Time

Estimated delivery timelines within India:

Andhra Pradesh & Telangana: 2–5 business days
Metro cities: 3–6 business days
Other states and remote locations: 4–8 business days

Delivery times are estimates and may vary due to courier availability, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

Free shipping on prepaid orders above ₹999.
A standard shipping fee may apply to orders below the free-shipping threshold.
Any applicable shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order is shipped, you will receive a confirmation email, SMS, or WhatsApp message with a tracking number and courier details. You can track your shipment using the provided tracking link.

Delivery Attempts

Our courier partners will usually make 2–3 delivery attempts. If the order remains undelivered after multiple attempts, it may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.

Incorrect Address

Please ensure that your shipping address and contact number are correct while placing the order. Havenloop is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delayed Deliveries

While we strive to deliver all orders within the estimated time, delays may occasionally occur due to logistics issues beyond our control. In such cases, we will assist you in tracking and resolving the shipment with the courier partner.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

Take clear photos of the package before opening it.
Contact us within 24 hours of delivery with your order number and photos.

Claims reported after 24 hours may not be eligible for review.

Lost Shipments

If your tracking status shows delivered but you have not received the package, please contact us within 48 hours of the delivery update. We will coordinate with the courier partner to investigate the issue.